Your Privacy Matters to Us
This Privacy Policy explains exactly how btebdt collects, stores, uses, and protects the personal data of every player who registers and interacts with our platform. We are committed to handling your information with transparency, security, and respect — in line with the data privacy expectations of our players across Bangladesh.
1 Information We Collect
btebdt collects personal data from you in a number of ways — directly when you register or interact with the platform, automatically as you browse and play, and occasionally from trusted third-party sources. The types of data we collect are described in full below.
1.1 Registration & Account Data
When you create a btebdt account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile telephone number, and your preferred payment method identifier (for example, your bKash or Nagad registered number). This data is required to open and operate your account and to carry out Know Your Customer (KYC) identity verification as described in our Terms & Conditions.
1.2 Identity Verification (KYC) Documents
To comply with age verification and anti-money laundering obligations, btebdt may ask you to submit copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are used solely for the purpose of verifying your identity and age, and are stored in an encrypted document management system with strictly limited access.
1.3 Financial Transaction Data
btebdt records details of all deposits and withdrawals processed through your account. This includes transaction amounts in Bangladeshi Taka (৳), the payment method used, transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment processing is handled via secure, tokenised integrations with our payment partners.
1.4 Gameplay & Betting Activity
We collect records of your gameplay activity on btebdt, including game titles played, bet amounts, wagering history, bonus usage, session durations, and game outcomes. This data is used for account management, responsible gaming monitoring, bonus compliance, and to improve our game library and platform experience.
1.5 Technical & Device Data
When you access btebdt, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, device identifiers, referring URL, and pages visited within the btebdt platform. This data helps us maintain platform security, detect fraudulent access, and optimise the site for different devices and network conditions common across Bangladesh.
1.6 Communications Data
If you contact btebdt's support team via email, live chat, or any other channel, we retain records of those communications. This includes the content of your messages, timestamps, and any documents or screenshots you share. Communication records are used for quality assurance, dispute resolution, and to provide consistent support across interactions.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Data | Name, email, phone, date of birth | Account creation, KYC, communications |
| KYC Documents | NID, passport, driving licence scan | Age & identity verification |
| Financial Data | Transaction amounts, payment method, timestamps | Payment processing, AML compliance |
| Gameplay Data | Bet history, game sessions, bonus usage | Account management, responsible gaming |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection, optimisation |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
2 How We Use Your Data
btebdt uses the personal data it collects only for legitimate, clearly defined purposes. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those listed in this section without first obtaining your consent or as otherwise required by law.
2.1 Providing and Operating the Platform
The primary use of your personal data is to operate your btebdt account, process deposits and withdrawals in Bangladeshi Taka, deliver gameplay experiences across our casino, slots, arcade, and sports betting sections, and provide you with 24/7 customer support. Without this processing, we cannot fulfil our obligations to you as a registered player.
2.2 Identity Verification & Compliance
btebdt is obliged to verify the identity and age of all players before processing withdrawals. We use your registration data and KYC documents to carry out these checks. We also use transaction data and gameplay patterns to detect and prevent money laundering, fraud, and other financial crime in accordance with applicable obligations.
2.3 Responsible Gaming Monitoring
Your gameplay data, deposit frequency, and session activity are monitored continuously by our responsible gaming systems. This monitoring is carried out to identify players who may be exhibiting signs of problem gambling, to enforce deposit and loss limits you have set on your account, and to action self-exclusion requests promptly. This is a core player protection commitment from btebdt.
2.4 Marketing & Promotional Communications
With your consent, btebdt may contact you by email or SMS with information about promotions, seasonal offers (such as BPL cricket bonuses, Eid specials, or Pohela Boishakh campaigns), and new game launches relevant to Bangladeshi players. You may withdraw your consent to marketing communications at any time by adjusting your account notification settings or by contacting [email protected]. Withdrawal of marketing consent does not affect your right to receive transactional and account-related communications, which are necessary for platform operation.
2.5 Platform Security & Fraud Prevention
Technical and device data collected during your sessions is used to detect unauthorised access attempts, identify suspicious betting patterns, enforce geographic restrictions where applicable, and prevent the circumvention of responsible gaming tools such as self-exclusion orders. IP address data and device fingerprinting play a central role in this activity.
2.6 Platform Improvement & Analytics
Aggregated, anonymised gameplay and usage data is used by btebdt to improve the performance, layout, and game selection of the platform. This may include A/B testing of page layouts, analysis of which game categories are most popular among players from Dhaka, Chittagong, Sylhet, and other regions of Bangladesh, and performance benchmarking of payment method processing times.
3 Data Sharing & Disclosure
btebdt does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the specific circumstances described in this section, and only to the minimum extent necessary for the stated purpose.
3.1 Payment Processing Partners
To process deposits and withdrawals, btebdt shares necessary transaction data with our payment processing partners including mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners receive only the information required to execute the specific transaction and are bound by their own data protection obligations.
3.2 Game Content Providers
btebdt's game library is powered in part by third-party game studios and live casino providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited session data (such as player ID, bet amount, and game result) may be shared with the provider's backend systems for the purpose of delivering the game and ensuring fair outcome settlement. These providers do not receive your name, contact details, or payment information.
3.3 Identity Verification Services
btebdt may use third-party KYC and identity verification services to assist with document verification. Where this is the case, your identity document data is transmitted to the verification provider via encrypted connection and is processed solely for the purpose of the verification check. Verification providers are contracted to delete document data after the verification process is complete.
3.4 Legal & Regulatory Disclosure
btebdt may be required by applicable law, court order, or regulatory authority to disclose certain personal data. In such cases, we will comply with the legally binding request and, where permitted by law, will notify the affected player of the disclosure. btebdt will not voluntarily disclose player data to any authority beyond what is strictly required by the applicable legal obligation.
3.5 Business Transfers
In the event that btebdt undergoes a merger, acquisition, restructuring, or sale of assets, player personal data held by btebdt may form part of the transferred assets. Any successor entity would be bound by the commitments in this Privacy Policy or required to obtain fresh consent from affected players before changing the basis on which their data is processed.
5 Data Retention
btebdt retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as standard:
| Data Type | Standard Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal / AML compliance |
| KYC Documents | 5 years from last verification | Regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay & Betting History | 3 years from last activity | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from last communication | Quality assurance, dispute resolution |
| Technical / Device Logs | 12 months from collection | Security & fraud prevention |
| Analytics Data (anonymised) | Up to 24 months | Platform improvement |
When personal data reaches the end of its applicable retention period, btebdt will securely delete or anonymise the data so that it can no longer be linked to any individual player. Where deletion is technically complex — for example, where data is held in backup archives — the data will be isolated and protected until the next scheduled backup purge cycle.
Players who have been self-excluded from btebdt should be aware that their account data is retained beyond the standard account closure period specifically to prevent the registration of new accounts during the active exclusion window. This is a responsible gaming safeguard, not an extension of data use for any other purpose.
6 Your Privacy Rights
btebdt respects your rights in relation to your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our data team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and provide a full response within 30 calendar days.
Right of Access
You may request a copy of all personal data btebdt holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may ask btebdt to restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
Right to Data Portability
Where technically feasible, you may request that your personal data be provided in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on our legitimate interests where your individual circumstances warrant it.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right to Lodge a Complaint
If you believe btebdt has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint with btebdt's support team at [email protected].
7 Data Security
Protecting your personal data against unauthorised access, loss, misuse, and alteration is a top operational priority for btebdt. We implement a layered security framework that covers technical, organisational, and procedural safeguards.
7.1 Technical Security Measures
All data transmitted between your device and the btebdt platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to login sessions, payment transactions, game communications, and support interactions. At rest, sensitive data including KYC documents and financial records is stored in encrypted databases with access controls restricting read and write permissions to authorised personnel only.
btebdt's infrastructure employs firewall protection, intrusion detection systems, and automated anomaly monitoring to identify and respond to potential security incidents in real time. Our systems are tested regularly through vulnerability assessments and penetration testing cycles.
7.2 Organisational Security Measures
Access to personal data within btebdt is granted on a strict need-to-know basis. Staff members who handle player data receive data protection training and are bound by confidentiality obligations. Payment credential data — including bKash numbers, Nagad wallet details, and card data — is handled exclusively through tokenised payment gateways and is never stored in plain text on btebdt servers.
7.3 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, btebdt will notify affected players without undue delay once the breach has been confirmed and assessed. Notifications will be sent to the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps btebdt is taking to address the breach and mitigate its impact.
256-Bit SSL Encryption
Every session, transaction, and login on btebdt is protected by 256-bit SSL. Data in transit is fully encrypted end-to-end at all times.
Encrypted Data Storage
KYC documents, account records, and financial data are stored in encrypted databases with role-based access control limiting internal exposure.
Real-Time Threat Monitoring
Intrusion detection and anomaly monitoring systems scan our infrastructure 24/7, flagging and responding to suspicious activity automatically.
Tokenised Payments
bKash, Nagad, Rocket, and card payment data is processed via tokenised gateways. No raw payment credentials are stored on btebdt servers.
Need-to-Know Access
Internal access to player data is strictly role-limited. Only staff with a verified operational need can access specific data categories — with full audit logging.
Breach Notification
In the event of a confirmed data breach affecting your account, btebdt will notify you directly at your registered email address without undue delay.
8 Policy Updates
btebdt reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by email at the address on file, at least 7 calendar days before the revised policy takes effect.
The effective date shown at the top of this page indicates when the current version of the Privacy Policy came into force. Continued use of the btebdt platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should cease using the platform and may request account closure by contacting [email protected].
Minor updates that do not materially affect your rights or how your data is used — such as clarifications of existing language, formatting corrections, or updates to third-party partner names — may be made without direct notification. We recommend that you review this page occasionally to stay informed of the current version.
Questions About Your Privacy?
If any part of this Privacy Policy is unclear, or if you wish to exercise any of your data rights, our support team is available 24/7. You can also explore our FAQ for quick answers, review our Responsible Gaming commitments, or head to the btebdt Casino to enjoy a safe and secure platform built on transparency.